Technology and Products
Answer the same twenty questions without anyone typing them again.
Website and WhatsApp assistants trained only on your verified information, with a clear route to a person.
- Typical timeline
- 4–6 weeks
- Growth stage
- Convert · Scale
The problem this solves
Most business enquiries are the same handful of questions: price, location, hours, availability, process. Answering them manually consumes the time that should go to actual sales conversations. The risk with a chatbot is the opposite failure — one that invents an answer and commits you to something you do not offer.
Who this is for
Businesses with high repetitive enquiry volume and documented answers. It is not suitable where every enquiry is genuinely bespoke, or where a wrong answer carries clinical or legal consequence.
Deliverables
- Assistant grounded strictly in your supplied documentation
- Refusal behaviour when a question falls outside what it knows
- Handover to a person, with the conversation history attached
- Website and WhatsApp deployment
- Conversation logging and review
- Monthly review of questions it could not answer
How we run it
- 01
Knowledge base
We collect the answers you actually want given, in writing. The assistant is restricted to these — it does not improvise.
You receive
Approved knowledge base
- 02
Build and constrain
Configured to say it does not know and offer a person, rather than generate a plausible answer. This is the single most important setting.
You receive
Configured assistant with refusal behaviour
- 03
Test adversarially
We deliberately try to make it commit to prices, timelines and promises it should not, and tighten it until it will not.
You receive
Test log and hardened configuration
- 04
Deploy and review
Live with logging, reviewed monthly for gaps and wrong answers.
You receive
Live assistant and monthly review
Tools and platforms
- Retrieval-grounded assistant configuration
- WhatsApp Business and website widget deployment
- Conversation logging with consent
- Human handover routing
Commissioning this
Three ways to buy this work.
As part of a monthly plan, inside a custom plan built around your quantities, or as a standalone project quoted in a written proposal.
Delivered from our studio in Putalisadak — how we work with businesses across Kathmandu Valley.
What the fee does not cover
- Language model API usage charges
- WhatsApp Business API messaging fees
- Ongoing tuning beyond the included period
Recommended for
Related work
No published case study covers this service yet. Brandx was established in May 2026 and we publish client work only once the engagement has completed and the client has approved it — so this space stays empty rather than being filled with something borrowed. See how we work instead
Frequently asked questions
What stops it from inventing prices?
Will it replace our sales team?
Related services
- CRM and AutomationCRM setup and workflow automation so every enquiry is captured, assigned and followed up.
- Business DashboardsLive dashboards pulling marketing, sales and operational data into a single view.
- Marketing AutomationAutomated sequences across email, WhatsApp and SMS triggered by real customer behaviour.
Ready to talk about ai chatbots?
A working session, not a sales call. We will tell you if this is not the thing you need.