Technology and Products
The follow-up that happens whether anyone remembers or not.
Automated sequences across email, WhatsApp and SMS triggered by real customer behaviour.
- Typical timeline
- 4–6 weeks
- Growth stage
- Convert · Scale
The problem this solves
Most follow-up depends on somebody remembering. Enquiries that arrive on a Friday afternoon get answered on Monday, if at all, and the customer has usually contacted a competitor by then. Automation is not about sending more messages — it is about the first response arriving in minutes rather than days.
Who this is for
Businesses with a repeatable sales process and enough enquiry volume that manual follow-up is genuinely failing. Below roughly twenty enquiries a month, a disciplined person outperforms automation.
Deliverables
- Trigger map: which customer action starts which sequence
- Automated enquiry acknowledgement within minutes
- Follow-up sequences across email and WhatsApp
- Re-engagement for enquiries that went quiet
- Handover rules so a live person takes over at the right moment
- Reporting on sequence performance and drop-off
How we run it
- 01
Trigger mapping
Which behaviours matter, and what should happen after each one.
You receive
Trigger and sequence map
- 02
Write
Sequences written to sound like your business, not like a template. Automated messages that read as automated get ignored.
You receive
Approved message copy
- 03
Build and test
Sequences built and tested end to end with real submissions before going live.
You receive
Verified live automation
- 04
Tune
Monthly review of open, reply and drop-off rates, with messages rewritten where needed.
You receive
Monthly optimisation report
Tools and platforms
- Automation platforms selected on fit
- WhatsApp Business messaging
- Email deliverability configuration
- CRM integration
Commissioning this
Three ways to buy this work.
As part of a monthly plan, inside a custom plan built around your quantities, or as a standalone project quoted in a written proposal.
Delivered from our studio in Putalisadak — how we work with businesses across Kathmandu Valley.
What the fee does not cover
- Platform subscription and per-message charges
- CRM licence fees
Recommended for
- Education and ConsultanciesThe enquiry is not the win. The enrolment is — and the gap between them is where the money goes.
- Real EstateSell one apartment and the year's marketing budget has paid for itself. Act like it.
- Healthcare and ClinicsMarketing healthcare is mostly the discipline of not overclaiming.
Related work
No published case study covers this service yet. Brandx was established in May 2026 and we publish client work only once the engagement has completed and the client has approved it — so this space stays empty rather than being filled with something borrowed. See how we work instead
Frequently asked questions
Will automated messages annoy customers?
Related services
- CRM and AutomationCRM setup and workflow automation so every enquiry is captured, assigned and followed up.
- Email MarketingLifecycle email and automation for businesses with a customer list worth speaking to more than once.
- Conversion OptimisationStructured testing and friction removal across landing pages, forms and enquiry handling.
Ready to talk about marketing automation?
A working session, not a sales call. We will tell you if this is not the thing you need.