Legal
Service Agreement
How engagements run: scope, approvals, revisions, ownership and termination.
Scope
No production work begins until a written scope has been approved. The scope states deliverables and quantities, formats, platforms, timeline, revision rounds, what you provide, the approval process, the payment schedule and every third-party cost. Anything not in the scope is not in the engagement.
Approval gates
Each stage ends with an approval gate. Work does not proceed past a gate without your written approval, and a delayed approval moves the delivery date by the same number of days rather than compressing the work that follows.
Revisions
Each plan and project states its revision allowance as a number. A revision round is one consolidated set of changes on a deliverable, requested together. Rounds beyond the allowance are quoted and approved before they are started; they never appear for the first time on an invoice.
What you provide
Every engagement lists what we need from you and by when. The most common cause of a missed date is an unanswered question, so each scope names a single decision-maker who can approve each stage.
Intellectual property
Ownership of the final delivered work transfers to you on final payment, including editable source files. Concepts and routes that were presented but not selected remain with Brandx and are never resold. Third-party assets — stock, fonts, music, plugins — are licensed to you under their own terms, and those licences are listed at handover.
Printing and colour
Colour on a screen and colour on a printed surface will differ. Where colour accuracy matters, a physical proof is produced and approved before the full run. Once a proof is approved, reprints arising from a change of mind are chargeable.
Delays and pauses
If we cause a delay, we say so as soon as we know and the revised date is agreed with you. If a project is paused at your request for more than 30 days, work already completed is invoiced and the remaining schedule is re-agreed on resumption.
Termination
Monthly plans require 30 days' notice from either side. Work in progress at the end of the notice period is completed and invoiced, or stopped and invoiced for the work done, at your election. On termination we transfer accounts, files and access to you.
Confidentiality
Anything you share with us about your business is confidential. We do not publish a client name, a testimonial or a result without written approval from that client.